In providing you with an informative and safe experience while you use our online services, it is important that you understand all the terms and conditions that regulate your interaction with us whether or not you have registered with us or any of the services available from our online services. This document is divided into parts to make its use and understanding as straightforward as possible.
Important Notice
Part B of these T&Cs details the website terms of use for the Users (Doctors, Patients and Enterprise Clients) registered with iOncology Solutions Ltd. The term Doctor includes “Clinical Oncologist, Radiation Oncologist, Medical Oncologist, Haematologist, Surgeons, Radiologist, Pathologist, Specialist Nurses, Medical Physicists and any other medical or related providers”.
iOncology Solutions Ltd is a web-based consultation service only and does not provide or recommend any medical treatment(s) or diagnostic services.
iOncology Solutions Ltd carries out the following services:
- It facilitates Users by making available information relating to choices of a doctor(s)
- It makes available methods of communication with a doctor(s) and hosts an online tele-consultation through our platform to allow for enhanced communication and interaction between the User(s).
- It provides Cancer hospitals/units the provision of Remote Radiotherapy Planning (Contouring and Physics Planning).
- Provides Hospitals/Medical Units Digital Radiology Reporting.
- Provides Hospitals/Medical Units the Remote Digital Pathology Reporting.
This document contains the information on our:
A. Privacy Policy
B. Website terms of use
C. Refund Policy
D. iOncology Solutions Ltd Liability
A. PRIVACY POLICY
iOncology Solutions is a United Kingdom (UK) registered company and is abide by the legislation of the UK. We are committed to protect the safety and privacy of personal data. For this purpose, it is defined in this policy how we collect and treat your personal data. All data collected is treated in accordance with the General Data Protection Regulation (GDPR) and other personal data protection legislations.
As part of the activity, iOncology Solutions collects and processes personal data for the purpose of complying with contractual and legal obligations.
iOncology Solutions processes your data fairly and transparently, ensuring confidentiality and security to the information requested. It also assures, this information will only be used for the purposes expressly indicated and authorised.
Your personal data will only be maintained for as long as necessary to ensure its intended purpose.
We do not sell, share or distribute your Personal Data to third parties except as noted in this Privacy Policy. We may disclose your Personal Data to other iOncology Solutions subsidiaries around the world, who agree to treat it in accordance with this Privacy Policy. Personal Data may also be transferred to third parties acting on our behalf for further processing in accordance with the purpose(s) for which the data was initially collected or to be legally processed, such as providing services, evaluating the usefulness of this site, marketing, data management or technical support. These subsidiaries will only use your personal data for the purposes agreed above, and not to sell or disclose your personal information to third parties, except as required by law, as authorized by us or stated in this Privacy Policy.
iOncology Solutions will collect your personal data by your consent, please be aware that you may at any time, withdraw such consent by sending us your request through the following email: support@ioncosolutions.com
iOncology Solutions also ensures the right of access to data that concern you directly and may request its correction, its portability (if technically possible), its elimination, limitation in its treatment or the right to oppose its treatment, by contacting us through the following email: support@ioncosolutions.com
By providing your personal data to iOncology Solutions, you acknowledge and consent to its processing in accordance with the terms of this Privacy Policy.
The tele-consultation (audio-video) between the doctor(s) and the patient will be recorded by default. The recorded audio/video tele-consultations and the documents provided by the patient and the prescription/consultation records by the doctor(s) are available to be downloaded and saved by both the patients and the responsible doctor for a maximum period of 30 days only after which the information will be deleted automatically. Auto reminder to download will be displayed after the tele-consultation on your profiles.
The doctor(s)/medical personal(s) personal information and data provided to iOncology Solutions Ltd while Signing-Up on our platform will be saved securely in encrypted form on our server till such time, they contact us in writing to deactivate/remove their profile from our platform.
B. WEBSITE TERMS OF USE
In compliance with The Electronic Commerce (EC Directives) regulations 2002 relating to Services of the Information and Electronic Commerce Society, iOncology Solutions Ltd states that it owns the website www.ioncosolutions.com. In accordance with the requirements of aforementioned law, iOncology Solutions, makes the following information available to Internet users:
iOncology Solutions Ltd is the owner of this website. iOncology Solutions Ltd is a UK registered company with Company registration no. 15718125. The contact email address is support@ioncosolutions.com.
The web pages of the site https://www.ioncosolutions.com conform to current legislation in UK, particularly in matters regarding the use and protection of personal data and Services of the Information Society. By using this website, you acknowledge that you accept and understand the following information and conditions of use:
- The website https://www.ioncosolutions.com is intended to provide the platform for the cancer patients, general public, and the leading oncologists, surgeons, clinicians, para-medics of various specialties. The platform serves as an intermediary in booking appointments between the user(s) and the doctor(s)/ medical practitioner(s). It also provides the information for our business clients (Private and Govt. cancer hospital trusts and, Radiology and Pathology departments) worldwide to serve Remote Radiotherapy planning, Digital Radiology Reporting and Digital Pathology Reporting services.
- The information presented on this website is not medical advice nor a doctor(s)/medical practitioner(s) referral service. iOncology Solutions strives to maintain a high degree of accuracy in the information provided, but does not guarantee accuracy, completeness, or adequacy of the information contained in or linked to ioncosolutions.com or its associated websites. In all circumstances, users of this website access the information at their own risk. iOncology Solutions, its partners, external collaborators, employees and representatives are not responsible for any errors or omissions relating to the contents of this website or other content that can be accessed through it. iOncology Solutions, its partners, external collaborators, employees and representatives cannot be held liable for any damage arising from the use of this website or for any action taken on the basis of the information provided therein.
- Selecting a doctor(s)/medical practitioner(s) for cancer treatment advice is an important decision and that should not be based solely on advertising or listings on this website.
- iOncology Solutions is the name of a professional entity and is not a title or nickname that is bestowed upon a doctor(s). Therefore, its advertisements do not certify or designate a physician as a specialist.
- It is not asserted that the quality of the medical services provided by the doctor(s)/medical practitioner(s) listed on this website is greater than those of other licensed doctor(s)/medical practitioner(s) in the field of oncology, and past results do not guarantee future success.
- iOncology Solutions reserves the right to modify the information contained in a digital listing at any time and to suspend access at any time and without notice. With no limitation on the former statement, iOncology Solutions does not undertake the responsibility of immediately updating the information contained in the doctor’s/medical practitioner’s digital listing. Access to the website and the use made of the information contained therein is the sole responsibility of the user. iOncology Solutions is not responsible for any consequence(s) or damage(s) that may arise from such access or use of information.
- The user(s) clinician(s) and patient parties can only communicate with the admin team of iOncology Solutions. We DO-NOT permit/encourage any private communication(s) and consultation arrangements between the clinicians and patient parties. Any breach of this clause may result in termination of the registered accounts of the clinicians and the patient parties.
- iOncology Solutions assumes no responsibility whatsoever for the content of third-party websites from links provided on the website. iOncology Solutions may provide you access to other websites which we believe may be of interest. The purpose of these links is to facilitate resources on the internet that may be of interest. However, these pages are not the property of iOncology Solutions or iOncology Solutions offers and is only an overview of their contents and therefore cannot be responsible for them.
- The operation of the linked site(s) or for any damages that may result from access to or use thereof, Linking any webpage(s) or email address to the website(s) is not permitted, except with the prior written permission of iOncology Solutions. Additionally, any links must respect the following conditions:(a) links may only be made to the homepage of this website. (b) The mere establishment of the link does not imply the existence of any agreement, contract, sponsorship or recommendation by iOncology Solutions about the source page of the link. At any time, iOncology Solutions may withdraw this authorisation, without giving any reason. In this case, the page which has made the link shall proceed with immediate removal as soon as notification of the revocation of the authorisation from iOncology Solutions is received.
- iOncology Solutions owns all rights to the software of digital publishing and the rights of intellectual property relating to the content included therein, except for the rights to products and services that are not owned by iOncology Solutions and whose trademarks are registered by their respective owners and are recognised as such by iOncologysolutions.com. No digital material or publication may be reproduced, copied or published without the prior written consent of iOncology Solutions.
- All information received within these webpages, such as comments, feedbacks, ratings, suggestions or ideas, is considered to be assigned to iOncology Solutions gratuitously. Please do not send information that cannot be treated as such.
- All products and services on this website, which are not the property of iOncology Solutions are trademarks of their respective owners and are recognised as such by iOncology Solutions. Such products and services may be featured digitally for purposes of dissemination and collection of information. The owners of such products and services may request the modification or deletion of information concerning them.
Sign-Up and Passwords - All user(s) will need to register for and account with iOncology Solutions by filling up the relevant signup forms and providing their mandatory personal and professional information as required.
- By accepting these conditions and considering them as applicable, the user may have "user access" provided by iOncology Solutions. This access will have a limited duration until the end of the relationship as pertaining to the accepted conditions. The user must not provide their access details, including the username and password, to third parties and should they do so, shall be liable for the confidentiality of the username and password.
- iOncology Solutions is not responsible for any damage or could be caused to the user as a result of the loss or theft of their username and/or password and/or caused by its use by a third party.
USER SYSTEM AND RESPONSIBILITIES - By navigating, accessing and using the website www.ioncosolutions.com, the user is conferred user status, which the user accepts by browsing the webpages of iOncology Solutions. All the conditions of use are herein set forth without prejudice to the application of the corresponding obligatory legal requirements, where appropriate. The website www.ioncosolutions.com provides a wide range of information, services and data. The user assumes responsibility for proper use of the website.
- The accuracy and legality of the information provided by the user in forms issued by iOncology Solutions to access certain content or services offered by the website. The user will also be responsible for any given access to the login details obtained on completion of the aforementioned forms.
- Any use of information, services or data provided by iOncology Solutions, which is contrary to the provisions of these terms and conditions, the law, morals, proper use or public order, or in any other way which could damage the rights of third parties or the operation of the website, is strictly prohibited.
- In case of any breach by the user of any of the obligations established under present conditions, iOncology Solutions will automatically be permitted to prohibit or deny the user access to the website and services.
LINKS POLICY AND DISCLAIMERS - iOncology Solutions is not responsible for the content of webpages that the user can access through links provided on their website and affirms that in no case shall iOncology Solutions examine or exercise any control over the content of other webpages. Nor will iOncology Solutions guarantee the technical availability, accuracy, reliability, validity or legality of the contents of external webpages that can be accessed through these links.
- iOncology Solutions states that it has adopted all necessary measures to avoid harm or damage to the users of its website, but that this may result from browsing external webpages. Consequently, iOncology Solutions is not liable under any circumstances for any damage that may be incurred from visiting other webpages.
CHANGES TO THE WEBSITE - iOncology Solutions reserves the right to make any changes it deems appropriate, without notice, in the content of the website. Both with regard to the contents of the website, and in the conditions of use of the same or to the general conditions of the contract. Such modifications may be made through the website in any manner permitted by law and must be complied with from the time they are published on the website and until further notice.
INTELLECTUAL PROPERTY - Property rights arising from intellectual material including all text, images and media and forms of presentation and layout of webpages are, by the company itself or by an associate, are property of iOncology Solutions. The intellectual property rights are covered by UK and relevant international treaties approved by United Kingdom. All rights reserved. In compliance with Intellectual Property Law, the reproduction, distribution, publishing and use of all or part of the contents of the webpages is expressly prohibited without the express consent of iOncology Solutions.
COOKIES - A Cookie is a file that is downloaded to your computer when you access certain websites. Cookies allow a website, among other things, to store and retrieve information about the browsing habits of a user or their devices and, depending on this information and the way you use your computer, may be used to recognise a user.
- Cookies are essential for the functioning of the Internet, providing many advantages in providing interactive services, as well as facilitating navigation and the usability of our website.
- iOncology Solutions informs users that they are able to adjust the settings of their browser to be informed of the collection of cookies, and that the user may, if desired, prevent them from being installed on their hard drive.
The following cookies are used by iOncology Solutions:
Own Cookies Techniques;
Those that are collected by the iOncology Solutions website itself to provide the service requested by the user, being necessary for proper web browsing.
Analysis Third Party Cookies;
Those that are collected and managed by a third party, these cannot be considered as belonging to the website, and allow the cookie provider to access analysis related to user navigation, in order to keep track of website access and form statistics relating to the most visited content, number of visitors, etc.
Below links have been provided to various browsers, which can be used for changing these settings:
Firefox: https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies
Chrome: https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DAndroid
Explorer: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-10
Safari: http://support.apple.com/kb/ph5042
Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html
GOOGLE ANALYTICS
- This website uses Google Analytics to analyse visits to the website and improve its content. For more information about the privacy policy of Google Analytics, please visit the following link: https://policies.google.com/privacy
FINANCING - The website is the property of iOncology Solutions. And it does not belong to, nor is sponsored by any clinician, physicist, nurse, pharmacist, para-medics or public institution, hospital or private clinic, charity institutions/bodies.
- The website www.ioncosolutions.com and the company iOncology Solutions Ltd is solely funded by the company Directors. The users, patients, doctors and para-medics pay for communication and teleconsultation services for using this website.
- Any collaboration or backing for this website will be clearly stated, including the identities of commercial and non-commercial organisations that have contributed funding, services or material for the website.
ADVERTISING POLICY - Currently the website www.ioncosolutions.com does not host advertising in any way to third parties. However, this could change in future and the policies would be amended.
TERMS OF USING BLOG - Our website is moderated regularly. Users who make comments on this website are responsible for the contents of the blogs. However, iOncology Solutions will review all the blogs for any malicious contents, foul language and damaging contents before being published on the website.
COMPLEMENTARY COMMENTS / FEEDBACK - Comments posted on the iOncology Solutions blog, attached to www.ioncosolutions.com, should be designed to support, not replace, the relationship that exists between a patient / site visitor and his / her existing doctor.
ASSESSMENT OF DOCTORS - Admin of iOncology Solutions reserves the right to accept or reject the doctor/clinician/para-medics, who wishes to join our platform in providing the services offered by www.ioncosolutions.com.
NOTICES - We remind you that everyone can read and access your comments. You are not able to erase your own comments.
- All teleconsultations provided by the doctor(s) are recorded, the file is/are available for download by the patient, the doctor and the administrator of the website for a limited amount of time (typically up to 30days following the teleconsultation date).
- Patient uploaded files/documents/reports and doctor’s consultation/prescriptions records will be stored for a maximum period of 90 days on cloud based external drive, the patients and the doctors can request these files by requesting to iOncology Solutions by email at support@ioncosolutions.com after which, these records will be deleted permanently.
- The doctor(s) can write notes of the teleconsultation provided to the patients. Once notes are written, doctor(s) cannot amend these notes, however, doctor(s) can add additional notes as they find it relevant for the teleconsultation services.
COMMENTS - Internet users commenting on the page should behave with respect and honesty at all times.
- Internet users may not post any comments of a commercial / advertising nature. Internet users commenting on the website must only post information which is true and correct to the best of their knowledge. We invite you to share resources (references, links etc.) on health / medical matters where relevant. The moderator reserves the right to remove, without notice, any comments which are deemed inappropriate. The moderator is a professional, who specialises in medical journalism, who acts with no conflicts of interest.
C. REFUND POLICY
This policy is applicable to teleconsultation service only. iOncology Solutions Ltd is committed to providing quality teleconsultation service to our clients. We understand that plans may change, and we strive to offer a fair cancellation and refund policy.
Amend Appointment
The client can amend/reschedule the booked appointment by Logging-in on the Patient’s website panel not later than 2 hrs of the confirmed slot. The amended appointment with the same doctor depends on his/her availability.
Cancellation
- Cancellation Window: Clients may cancel their booked tele-consultation appointment up to 2 hours before the scheduled appointment time.
- Cancellation Charges: 25% of the total charges paid at the time of booking to cover the admin costs.
Refund
- Confirmed appointment cancelled at least 2 hours in advance is eligible for 75% refund of the total consultation fee.
- No refund of if booking is cancelled less than 2 hrs of scheduled confirmed appointment time slot.
- Refund is processed within 30 days from the date of the cancellation.
- If a doctor cancels a patient’s booked appointment, the patient will receive a full refund of the consultation fee. It is at the discretion of the doctor to provide the reason(s) for cancellation.
Note: Refunds will be processed based on the current exchange rates if the payment was made in a foreign currency.
Please contact iOncology Solutions Ltd at support@ioncosolutions.com regarding update on the refund.
By booking a teleconsultation, clients agree to the terms outlined in this Refund Policy.
D. iOncology Solutions Ltd Liability
iOncology Solutions Ltd (“the Company”) provides its services and all associated content on an “as is” and “as available” basis. Accordingly, the Company makes no representations, warranties, or guarantees, whether express or implied, regarding the availability, accuracy, completeness, or reliability of its online services.
To the fullest extent permitted by law, the Company expressly disclaims any and all warranties, including but not limited to:
- That the services will be complete, accurate, up to date, or free from errors or omissions. The Company shall endeavour to rectify any identified errors or omissions within a reasonable timeframe.
- That the services will be continuously available or free from interruptions caused by external factors, including but not limited to failures of internet service providers, hosting platforms, communication networks, power outages, regulatory changes, force majeure events, acts of war, censorship, or any other circumstances beyond the Company’s reasonable control. The Company reserves the right to withdraw, modify, or suspend the services without prior notice, where reasonably necessary.
- That the services will be fit for any particular purpose, capable of achieving any specific result, or suitable for any user’s individual needs.
- That the services will be free from viruses, malware, or any other forms of harmful or destructive software.
To the maximum extent permitted by applicable law, the Company shall not be liable/responsible for:
- iOncology Solutions is only providing a platform for tele/video consultations between the doctors and the patients. The opinions and treatment prescriptions/suggestions given by the doctors at the tele/video consultations or subsequently are the sole responsibility of the concerned doctors/clinicians. iOncology Solutions is not liable for any damages/injuries caused by the opinions/treatment prescriptions/recommendations given by the concerned doctors at the tele/video consultations.
- Any conditions, warranties, representations, or other terms that might otherwise be implied by statute, common law, or equity.
- Any direct, indirect, incidental, consequential, or special damages, including but not limited to:
- Loss of income or revenue;
- Loss of business or commercial opportunities;
- Loss of profits or contractual benefits;
- Loss of anticipated savings;
- Loss of data or data corruption;
- Loss of goodwill or reputation;
- Business interruptions or wasted management time;
- Any other loss or damage, whether arising in tort (including negligence), contract, or otherwise, irrespective of foreseeability.
In the event that the Company is found liable for any damages or losses arising from the use of its services, such liability shall, under all circumstances, be strictly limited to a maximum aggregate amount of GBP100 (one hundred pounds sterling only).
Nothing in these terms shall exclude or limit the Company’s liability for:
- Death or personal injury caused by the negligence of the Company or its employees, agents, or representatives;
- Fraud or fraudulent misrepresentation by the Company;
- Any liability that cannot be excluded or limited under applicable law.
The Company shall not be held responsible for:
- Articles published without the direct collaboration of a medical professional, where such articles are produced by content editors based on publicly available sources.
- The accuracy, legality, or regulatory compliance of information published on the personal pages of registered medical professionals, which remains solely the responsibility of the respective individuals.
- Scientific publications provided by specialist physicians, whose authorship is explicitly attributed within the publication.
The Company, including its affiliates, employees, contractors, agents, and representatives, shall bear no responsibility for any errors, omissions, or inaccuracies in the services or any content accessible through them.
The Company and its affiliates shall not be liable for any harm, loss, or damage incurred by any user or third party as a result of reliance on the services, nor for any actions taken in reliance on the information provided therein.
